Get ready for a mind-blowing ride into the future! Imagine having a buddy who knows exactly what you like, only it’s an AI. You’re browsing your favorite online store, and suddenly, it feels like the store was crafted just for you. Recommendations that perfectly match your style, deals on items you’ve been eyeing, and even…
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Sentimiento digital: Más allá del feedback
Cuando se habla de sentimiento en el ámbito digital, la mayoría se refiere a las puntuaciones de NPS o CSAT. Sin embargo, según estudios realizados por expertos en VOC, el porcentaje de usuarios que dan feedback después de una experiencia positiva oscila entre el 1% y el 10%, mientras que alrededor de 20% de usuarios…
Beyond feedback: Digital Sentiment
When talking about sentiment in the digital realm, most people refer back to NPS or CSAT scores. But according to studies, the percentage of users who leave feedback after a positive experience ranges from 1% to 10%, while the percentage of users who have a bad experience and leave a comment is around 20%. Taking…